Purchasing games on Steam is easy, but sometimes you might buy a title that doesn't meet your expectations, doesn't work properly, or was bought by mistake. Fortunately, Steam offers a flexible refund policy that allows users to request a refund under specific conditions. In this guide, we’ll walk you through everything you need to know about refunding a game on Steam.
What is Steam's Refund Policy?
Before requesting a refund, it’s important to understand Steam’s policy:
- You must request a refund within 14 days of purchase.
- You must have less than 2 hours of playtime on the game.
Even if you fall outside these conditions, Valve may still issue a refund at their discretion, especially if there’s a valid reason such as technical issues or accidental purchase.
Step-by-Step: How to Request a Refund on Steam
- Open Steam and Log In: Make sure you’re logged into the account that purchased the game.
- Go to Help > Steam Support: On the top menu bar, click "Help", then select "Steam Support".
- Select the Game: Choose the game you want to refund from your recent purchases or click "Purchases" to see your full history.
- Choose the Problem: Steam will ask you why you want a refund. Choose the most appropriate option (e.g. "The game doesn't work", "Purchased by accident").
- Click "I'd Like to Request a Refund": You'll be given the option to proceed with a refund request.
- Fill Out the Refund Request Form: Select refund method (Steam Wallet or original payment), and optionally provide an explanation.
- Submit the Request: After submitting, you’ll receive a confirmation email. Steam usually replies within 24–48 hours, and processes refunds in 7 days.
Refunds for Other Types of Content
- DLC: Refundable if the base game hasn’t been played more than 2 hours since the DLC purchase and it hasn’t been significantly used.
- Pre-Purchased Games: Refundable anytime before release. After release, the 14-day/2-hour rule applies.
- In-Game Purchases: Refundable within 48 hours for Valve games if unused.
- Bundles: Refundable if none of the items have been transferred or used and total playtime is under 2 hours.
Common Reasons Refunds Are Denied
- Playtime exceeds 2 hours.
- Refund request made after 14 days.
- Account is banned or flagged for abuse.
- Repeated or abusive refund behavior.
Tips for a Successful Refund Request
- Be honest: Clear and truthful reasons improve your chances.
- Act quickly: The sooner you request a refund, the better.
- Use refunds sparingly: Frequent use can lead to denial or review of your account.
What Happens After You Request a Refund?
Your request enters Steam’s review system. You'll get a confirmation email, and within 1–2 days, Steam will inform you of their decision. Approved refunds return money to your Steam Wallet or original payment method. Refunds to banks or credit cards may take several business days.
Conclusion
Steam’s refund system is designed to protect users and offer flexibility. If you’ve bought a game by mistake or found it unplayable, following this guide ensures you know exactly how to get your money back. Just remember to follow the rules, act promptly, and use the system responsibly.